Question 1

What is Fuenza laundry perfume?

Accepted Answer

Fuenza Laundry Perfume is a highly concentrated and ultra-intense fragrance designed to replace traditional fabric softeners and scent boosters. Just a small amount leaves your laundry deeply scented and fills your home with a luxurious fragrance that truly lasts. Suitable for all types of fabrics, it delivers a powerful, long-lasting scent.Fuenza is a Market-first innovation, think of it as fine fragrance—just for your clothes.

Question 2

Where are Fuenza products made

Accepted Answer

All Fuenza products are proudly made in the USA of U.S. and imported ingredients. We work with trusted manufacturing partners to ensure the highest quality, safety, and consistency in every product.

Question 3

What makes Fuenza different from traditional fabric softeners?

Accepted Answer

Fuenza delivers a powerful, long-lasting fragrance that stays on your clothes even after drying—unlike traditional fabric softeners, which often fade quickly. It's ultra-concentrated, so you only need a tiny amount, and it’s completely vegan and cruelty-free.

Question 4

Will you be adding more scents and sizes?

Accepted Answer

Yes! Our team is already working hard to bring you new scent options and additional bottle sizes as soon as possible. For updates and early access, we recommend signing up for our newsletter.

Question 5

How strong is the Fuenza fragrance?

Accepted Answer

Fuenza delivers the most intense and long-lasting scent available in a laundry product. It's designed to make your laundry smell even better than your perfume.

Question 6

Should I pour Fuenza directly into the washing machine drum?

Accepted Answer

No. For best results, always pour Fuenza laundry perfume into the fabric softener compartment. Pouring it directly into the drum can lead to uneven fragrance distribution and may expose delicate fabrics to concentrated perfume. To ensure an even scent and protect your laundry, always use the softener compartment.

Question 7

Have Fuenza products been tested on animals?

Accepted Answer

No. We're animal lovers, and we proudly declare that our products have never been—and will never be—tested on animals.

Question 8

How do I use Fuenza with an AutoDose system?

Accepted Answer

Because Fuenza is ultra-concentrated, you’ll need much less product than with traditional softeners. If your washing machine has an AutoDose feature, set it to dispense 0.17 oz (5 ml) per 8.8 lb (4 kg) load for optimal results.If your machine doesn’t allow precise adjustment, simply empty the softener compartment, pour in the recommended 0.17 oz (5 ml) of Fuenza, and top it up with water to reach the normal fill level. (Some models allow this flexibility.)Note: Prepare this mixture fresh before each wash for the best results.

Question 9

Is Fuenza suitable for hand washing?

Accepted Answer

No. Fuenza laundry perfume is not designed for hand washing.

Question 10

Can I use Fuenza on athletic or technical fabrics (sportswear)?

Accepted Answer

Yes. Fuenza is safe for performance and technical fabrics, such as activewear. Our laundry perfume is specially formulated to be gentle on specialized materials while preserving their key properties:Maintains breathability: The formula won’t clog the fabric or interfere with its ability to breathe — which is essential for sportswear.Preserves elasticity and shape: It contains no ingredients that could compromise the fabric’s stretch or structure.Gentle on gear (and machines): Because Fuenza is used in very small doses, it’s gentle not only on fibers but also on your washing machine’s internal components. Using less product means less residue — and less stress on your machine.

Question 11

What is the optimal washing temperature for Fuenza?

Accepted Answer

Fuenza laundry perfume is effective at washing temperatures up to 140°F (60°C).

Question 12

Will the laundry stay fresh and fragrant after drying?

Accepted Answer

Absolutely. Fuenza’s powerful fragrance is designed to last — even through high-heat drying cycles. Your clothes will come out of the dryer just as fresh and beautifully scented as when they went in.

Question 13

Will Fuenza leave stains on my clothes?

Accepted Answer

Never. When used as directed, Fuenza laundry perfume dissolves completely in water, ensuring a flawless fragrance experience with no risk of staining — no matter what type of fabric you’re washing.

Question 14

Can I use Fuenza for other purposes (cleaning, air-freshening, etc.)?

Accepted Answer

Some customers use Fuenza creatively — for example, adding a few drops to mop water or pour it in a room diffuser — to add extra freshness throughout the home. While these uses can provide a pleasant scent, please keep in mind that Fuenza is formulated and tested specifically for laundry use.Note: We cannot guarantee safety or optimal performance when Fuenza is used outside its intended purpose.

Question 15

Can I use Fuenza with other fabric softeners or boosters?

Accepted Answer

We don’t recommend combining Fuenza with other scented products, as it’s already ultra-concentrated and designed to be used on its own. Mixing it may dilute or clash with the fragrance experience.

Question 16

Will Fuenza still work if I use dryer sheets afterward?

Accepted Answer

We recommend skipping dryer sheets, as their scent may clash with Fuenza’s signature fragrance. But if you must use one, choose an unscented version to avoid interference.

Question 17

Will you be offering samples so I can try different scents?

Accepted Answer

Yes! We're actively working on launching sample options to help you discover your favorite scent before committing to a full-size bottle. We recommend subscribing to our newsletter so you don’t miss the announcement when samples become available.

Question 18

Will Fuenza affect the absorbency of towels?

Accepted Answer

No. Unlike traditional softeners, Fuenza is a fragrance concentrate that leaves no waxy coating, so your towels stay fluffy and absorbent—with added freshness.

Question 19

Does the laundry perfume survive tumble drying with high heat?

Accepted Answer

Yes! Fuenza is specially formulated to withstand both heat and mechanical drying, so your clothes stay beautifully scented even after a hot dryer cycle. In fact, during drying, the fragrance doesn't just survive—it fills your entire home with luxurious scent.

Question 20

What should I do if Fuenza gets in my eyes?

Accepted Answer

Rinse gently with water for several minutes. Remove contact lenses if easy to do. Seek medical attention. If medical advice is needed, have the product container or label at hand.

Question 21

How should I store Fuenza?

Accepted Answer

To keep your Fuenza perfume fresh and effective, follow these storage tips:Store it in a dark, cool place, away from direct sunlight.Keep it at around 50-85°F (10-30°C) . Avoid extreme heat or cold, which could affect its performance.Reseal the bottle tightly after each use to preserve the scent.Check the expiration date on the packaging.Note: Slight color variations over time are normal and do not affect the perfume’s effectiveness. Treat your Fuenza right — and it will treat your laundry even better.Make sure to follow the usage instructions and keep the bottle out of reach of children and pets.

Question 22

Is Fuenza safe for my washing machine and dryer?

Accepted Answer

Absolutely. Fuenza’s concentrated formula is powerful on fabrics but perfectly gentle on your machines. When used as directed, it’s 100% safe for your washer, dryer, and any surrounding surfaces. For optimal results, always pour Fuenza into the softener compartment (never into the drum) to ensure even distribution and protect your appliance. If any perfume concentrate spills on the exterior of your machines, wipe it off immediately with a damp cloth and rinse with water to prevent any potential damage. By following the instructions and maintaining your washer (cleaning the seals, filters, detergent drawer, etc.), you’ll protect the appliance and ensure long-term performance. Pro Care = Pro Performance.

Question 23

What should I do if the perfume spills outside the softener compartment?

Accepted Answer

Wipe the affected area immediately with a damp cloth. This helps prevent any potential damage to your washing machine’s surfaces or your laundry.

Question 24

Is there a risk of allergic reactions when using Fuenza?

Accepted Answer

All Fuenza fragrances are developed in full compliance with the International Fragrance Association (IFRA) standards, which set global safety guidelines for the use of fragrance ingredients. Each formulation undergoes a rigorous safety assessment to ensure it meets IFRA’s criteria for skin contact, inhalation, and environmental safety. While allergic reactions to fragrances are rare, we always recommend avoiding direct application to skin and following usage directions carefully. If you have known sensitivities, we suggest testing with a small amount of washed fabric before full use. Our laundry perfumes are specially formulated to be gentle and safe. They contain no harsh ingredients and are designed to remain on fabric, not on your skin.

Question 25

What if I use too much laundry perfume?

Accepted Answer

If you accidentally add too much Fuenza, simply run an extra wash cycle without any detergent or other products. This will help remove the excess perfume from your washing machine.

Question 26

Are Fuenza perfumes safe for households with children and pets?

Accepted Answer

Yes. Our products are developed with a strong focus on safety and are suitable for use in homes with children and pets when used as directed. If you or your baby have sensitive skin, we recommend consulting a dermatologist. Always follow usage instructions and keep the bottle out of reach of children and pets.

Question 27

Appliances Maintenance

Accepted Answer

Washing Machine CareSimple Steps for Lasting PerformanceProper maintenance is essential for keeping your washing machine running smoothly and delivering optimal cleaning results. Follow these simple tips:Clean your washer regularlyHow often you should do this depends on your machine and how frequently you use it - but if your laundry isn’t coming out as clean as it used to, it’s time for a refresh. Frequent loads, hard water, high-temperature washes, and certain fabrics can all contribute to buildup. Always follow the instructions in your machine’s manual and use a recommended cleaner.Don’t skip the deep cleanPeriodically, clean the drum, detergent drawer, filter, and rubber door seals to prevent residue, odors, and mechanical issues.Dryer CareSimple Steps for Lasting PerformanceA dryer is an essential household helper — saving time, space, and effort. To keep it running efficiently and extend its lifespan, regular maintenance is key. Cleaning frequency may vary depending on the type and brand of your dryer, so always refer to the manufacturer’s guidelines in the user manual. For smooth operation, focus on these key tasks:Clean the lint filter after every cycleLint buildup reduces drying efficiency and puts unnecessary strain on the machine.Inspect the drum regularlyLoose threads or small fabric pieces can interfere with performance.Empty the water tank regularly If your dryer isn’t connected to a drain, be sure to empty the condensation tank to ensure consistent operation

Question 28

Can I use Fuenza directly on clothes?

Accepted Answer

No. Fuenza is designed to be diluted in water and dispensed through the fabric softener compartment. Do not pour it directly on fabric, especially dry clothes.

Question 29

Is Fuenza laundry perfume flammable?

Accepted Answer

No. Fuenza is non-flammable under normal storage and use conditions.

Question 30

Can I store Fuenza laundry perfume in a hot or humid environment like a laundry room?

Accepted Answer

Yes, but we recommend storing it in a cool, dry place away from direct sunlight to preserve fragrance quality and stability.

Question 31

Does Fuenza laundry perfume expire?

Accepted Answer

Fuenza has a shelf life of approximately 18 months. Store the bottle tightly closed to maintain freshness and prevent evaporation. The manufacturing date can be easily found on the bottom of the bottle.

Question 32

What should I do if someone accidentally ingests Fuenza?

Accepted Answer

Fuenza is not intended for ingestion. If swallowed, seek medical attention immediately without delay. Provide the product label or ingredient list to healthcare professionals to assist with treatment.

Question 33

Can I recycle the bottle?

Accepted Answer

Yes! Our 16 oz bottle is made from recyclable plastic PET (check local guidelines). Always rinse the bottle before recycling.

Question 34

Does Fuenza contain microplastics?

Accepted Answer

No. Fuenza is completely free of microplastics.

Question 35

What should I do if Fuenza gets on my skin?

Accepted Answer

Wash with plenty of water and soap. If skin irritation persists, call a physician. If medical advice is needed, have the product container or label at hand.

Question 36

Are your products IFRA compliant?

Accepted Answer

Yes. Our products are developed in accordance with the standards set by the International Fragrance Association (IFRA), ensuring they meet globally recognized safety criteria. We carefully select every ingredient to align with IFRA’s recommendations and the latest scientific research. This reflects our commitment to creating safe, high-quality formulations for everyday use in laundry care routines.

Question 37

How do I properly dose Fuenza laundry perfume?

Accepted Answer

For perfect results, pour 0.17 fl oz (5 ml) of Fuenza into the fabric softener compartment for every 8.8 lb (4 kg) load of laundry. A single 16 fl oz (473 ml) bottle delivers up to 95 loads of luxurious, long-lasting freshness. You can adjust the intensity by using a little more or a little less, depending on your preference.

Question 38

Does the recommended dosage vary by fabric type?

Accepted Answer

Fuenza works wonderfully on all fabrics, but you can adjust the amount slightly for optimal results:Use a smaller amount for delicate fabrics like silk or lace.Add a bit more for thicker materials like towels or bedding to boost the fragrance.Ultimately, you can customize the scent to your liking — whether you prefer it light, bold, or somewhere in between.

Question 39

How long will one bottle last?

Accepted Answer

Since each wash only requires 0.17 fl oz (5 ml) per 8.8 lb (4 kg) of laundry, a standard 16 fl oz bottle gives you up to 95 loads. That makes Fuenza highly economical—especially considering its premium, long-lasting fragrance.

Question 40

Where exactly do I pour Fuenza laundry perfume in the washing machine?

Accepted Answer

Add it to the fabric softener compartment of your washing machine. It will be released during the final rinse cycle for optimal scent retention.

Question 41

Can I use Fuenza in a washer-dryer combo unit?

Accepted Answer

Yes! Just add Fuenza to the softener compartment as you would in a regular washing machine. The fragrance will still release during the rinse cycle and hold through drying.

Question 42

How long will it take to receive my order?

Accepted Answer

Orders are typically processed within 1–2 business days. However, orders placed before 1:00 PM Eastern Time (ET) are usually shipped the same day. Standard shipping within the U.S. typically takes 3–5 business days, depending on your location.

Question 43

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://fuenza.com/apps/tracking

Question 44

Where do you ship?

Accepted Answer

We currently ship within the United States, including Alaska and Hawaii. International shipping beyond these regions is not available at this time—but we’re working on it!

Question 45

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page, or contact us via e-mail: info@fuenza.com

Question 46

What carrier does Fuenza use?

Accepted Answer

We compare different shipping options to make sure you get the best service and the speediest delivery time.

Question 47

Do you ship on weekends or holidays?

Accepted Answer

No, we ship orders Monday through Friday only. Orders placed after 1:00 PM ET on Friday or during holidays will be processed and shipped on the next business day.

Question 48

Can I delay shipment if I’m not ready to receive my order yet?

Accepted Answer

Unfortunately, we’re unable to hold or delay shipments once an order is placed. We recommend placing your order when you’re ready to receive it within the standard delivery timeframe.

Question 49

My tracking says “Delivered” but I didn’t receive anything—what should I do?

Accepted Answer

First, double-check around your home and with neighbors. If the package is still missing after 24 hours, please contact us at info@fuenza.com so we can help resolve it.

Question 50

What happens if my package is returned to sender?

Accepted Answer

If a package is returned to us due to an incorrect address or delivery refusal, we’ll contact you to arrange reshipment. Additional shipping charges may apply.

Question 51

Can I place a bulk or wholesale order?

Accepted Answer

Yes! If you're interested in purchasing Fuenza in bulk (100 bottles or more)—whether for gifting, reselling, or business use—we’d be happy to assist you. Please reach out to us at info@fuenza.com with a brief description of your needs, and our team will get back to you with custom pricing, shipping options, and lead times. We also welcome inquiries from boutiques, salons, retailers, as well as those interested in affiliate partnerships, influencer collaborations, and other creative marketing opportunities. If you’re passionate about fragrance and believe in what Fuenza stands for, we’d love to explore how we can work together.

Question 52

Can I subscribe to auto-delivery?

Accepted Answer

Yes! We now offer a subscription option so you can have your favorite Fuenza scent and size delivered on your schedule—without the need to reorder each time. You can manage, modify, pause, or cancel your subscription anytime directly through your customer account.

Question 53

What if my package is lost or damaged?

Accepted Answer

If your order arrives damaged or doesn’t arrive at all, contact our support team at info@fuenza.com within 7 days of the expected delivery date. We’ll make it right.

Question 54

Do I have to pay for return shipping?

Accepted Answer

Yes. At this time, customers are responsible for the cost of return shipping unless the return is due to a shipping error or damaged item.

Question 55

What is your refund policy?

Accepted Answer

Please check our refund policy here.

Question 56

Can I return an opened bottle of Fuenza?

Accepted Answer

No. For safety and quality reasons, we do not accept returns on opened products—even if only the top seal has been removed. Once opened, the bottle becomes unsellable and cannot be reused or resealed.

Question 57

How do I start a return?

Accepted Answer

To initiate a return, simply visit our Return Center at fuenza.com/apps/parcelpanel-returns. Just enter your order number and email address to begin the process. All returns must be submitted through this portal—we’ll guide you step by step from there.

Question 58

Can I exchange a scent if I don’t like it?

Accepted Answer

We don’t offer scent exchanges for opened bottles.

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